Question 1

Can I add or remove players after I book?

Accepted Answer

Customers will need to give us a call or email about adjusting player count!
Give us a call at 737-201-9618

Question 2

What's the deal with the waitlist?

Accepted Answer

If you see the “Wait List” when trying to book a time-slot it means either it has already booked by another group or is temporarily unavailable for one reason or another.  
You are welcome to join the wait list, but this does not guarantee that you will be granted the desired time slot. In the case that the time slot becomes available, you will receive an email or a phone call that the slot is available. Keep in mind that all groups on the wait list are notified at the same time, so it is first come, first serve.

Groups cancel for different reasons at different times, so some wait list calls may be made same day!

Question 3

Can we pay at the door/individually?

Accepted Answer

No. 
You will need to book online and pay the deposit to secure the booking. 
The balance due will be charged to the card on file day-of if not settled in advance.
We cannot accept more than 2 forms of payment due to time constraints, so it is not possible to have individuals pay for themselves.

Question 4

Can we arrive early?

Accepted Answer

We build prep time into the length of the booking, and our lobby is relatively small, so please arrive no more than 10 minutes before your scheduled start time.

Question 5

What do we offer?

Accepted Answer

GameOn! HTX provides in-person, live game show experiences. In our rooms, you’ll be smashing buzzers, spinning wheels, playing games and more with a live, energetic host! We’ve custom built our own game show sets to be as close to the real thing as possible.

Question 6

What does it cost?

Accepted Answer

Tuesday/Wednesday/Thursday $34.50 ($38.47 after tax+fees)

Friday/Saturday/Sunday $38.50 ($42.93 after tax+fees)

Question 7

Where are you located?

Accepted Answer

Our address is 1500 W Sam Houston Parkway N, Suite 100, Houston, TX 77043

Question 8

How does it work?

Accepted Answer

We split you into 2 (roughly) equally sized teams and then you face off against each other in a fun-packed hour of game show style games guided by our super awesome host! Just grab some friends, show up, and have fun!

Question 9

Can we bring food and/or drinks?

Accepted Answer

Food & alcohol can be brought by contestants:

Food is only allowed for Deluxe bookings, but keep in mind we don’t provide utensils. So bring snacks or food you can eat with your hands.

We do not sell any food or beverage on-site, nor do we provide plates/cups/cutlery.

Question 10

What if we have more than 50 players?

Accepted Answer

Fire Code says we cannot have more than 50 players at a time per game room. So there is no “Squeezing in a 51st” player option.

Contact us if you have more than 50 and we can give you our options!

Question 11

Do you have parking?

Accepted Answer

Yes, but parking can be limited as we do have neighbors. If your game is before 5pm on a weekday we only have 5 spaces available so please carpool or organize a ride share!
For those looking for a shuttle, we have partnered with Fetii to provide guests with a ride for 25% off! Use promo code: “GO25” at checkout on their website.

Question 12

Are the puzzles different every time?

Accepted Answer

Yes! We are always coming up with new content so every experience will be different. Come back as many times as you like! We ask returning players to let us know the date/time they last visited (or the name of the person who booked your last event) so we can ensure you’re seeing fresh questions!

Question 13

Are there any age restrictions?

Accepted Answer

Our games are designed for adults, but can be enjoyed by anyone preteen and older. Children under the age of 10 are not allowed on-site.
Parents are responsible for their children and will be held responsible for damages done by their children.

Question 14

How long does it last?

Accepted Answer

Standard show: The game lasts for an hour, but you should expect to be at GameOn! for ~90 minutes from entry to exit.

Deluxe show: The game lasts for about an hour and a half, but the total event will be for 2 hours.

Question 15

Tell me about the content ratings

Accepted Answer

Think of them just like movie ratings!

PG - Designed for both children (10+) and grandma! Nothing remotely offensive.

PG-13 - Just like you would see on TV. Designed for teens/adults, but is safe for HR!

R - Here we start broaching topics such as alcohol, drugs, and crime in general. Be prepared to hear/say curse words!

X - Extremely adult themes, like R but with sexual jokes and content. Be prepared to hear/say curse words!

Question 16

Is there a deposit?

Accepted Answer

Yes — every booking includes a minimum, which is treated as a deposit.
The amount of your minimum depends on your selected booking type and is required to secure the booking:
Standard: 8 Tickets
Deluxe: 16 Tickets
*51-100 Player Events:Custom arrangements and pricing to be agreed upon before booking.
These minimums are your deposit and become non-refundable within 7 days of your event.

👉 See 📅 CAN I CANCEL OR RESCHEDULE MY BOOKING 📅 below for full details.

Question 17

Can I cancel or reschedule my booking?

Accepted Answer

We get it — plans change. Here's how cancellations and reschedules work:
⏰Cancel 7+ days in advance:

Full refund, including your deposit.

⛔ Cancel within 7 days up to 48 hours in Advance:

The deposit (minimum player price) becomes non-refundable, but can be converted to credit for a future booking.

❌ Cancellations Made Within 48 Hours:

No refunds or credits are issued.

♻️ Rescheduling within 7 days up to 48 hours in Advance:

$75 rescheduling fee applies.

⚠️ Examples:
Booked for Tuesday the 8th? Canceling on or after Tuesday the 1st is within 7 days.
If you booked for 20 players in ATX (minimum 15), and cancel 3 days before your event, you’re eligible to be refunded for 5 players. The value of 15 players becomes a credit for a future booking.

Question 18

Are there any prizes?

Accepted Answer

No prizes are included, but seeing your teams picture with our trophy on our winners wall is the best prize of all!

There are also trophies available for purchase in the lobby!

Question 19

What about the trophy?

Accepted Answer

At the end of the game, the winning team gets to take a photo with our trophy to go on the winner’s wall. Unfortunately, they are expensive to make, so it isn't intended to be a take-home prize. If someone from your group takes the trophy home, you will be charged the cost of a new one ($250).

Question 20

Can I take pictures?

Accepted Answer

Yes please! Don’t forget to tag us in your posts! #gameonatx or #gameonhtx

Question 21

Are you wheelchair accessible?

Accepted Answer

Yes, although some games may have limited interactivity. Contact us and we can explain the limitation in better detail.

Question 22

Are pets allowed?

Accepted Answer

We know Houston is a very pet friendly city, but our games are very loud and stimulating, so please leave yor pets at home. Service animals are allowed, but please call ahead and let us know if you’re planning on bringing one.

Question 23

What about the team building?

Accepted Answer

Absolutely! We designed our experiences with team-building in mind. Feel free to book the room for your team or Contact us for more details.

Frequently asked questions